For us as dealers not only the pure turnover counts, but always also a high customer satisfaction. We have therefore decided to have our online shop certified by EHI Retail Institute GmbH (EHI for short). As a customer, you can therefore rely on the fact that we adhere to high standards and meet them in the future as well. What EHI certification is all about and what advantages customers can derive from it is explained below.

What is behind the EHI Retail Institute GmbH?

The EHI conducts research and development in various fields, focusing primarily on close cooperation with practitioners. Studies, working groups and congresses revolve around the topic of online trade and also support manufacturers and service providers with forward-looking concepts and trends. In addition to e-commerce, the topics information technology, logistics and packaging as well as online payment and marketing will be highlighted. For this reason the EHI has a high know-how, which comes straight with certifying to the employment.

What requirements are associated with the EHI Certificate?

In essence, online shops must meet high standards in terms of reliability, data protection and data security in order to receive the certificate. The legal texts, i.e. general terms and conditions, revocation instructions, data protection declaration and others, as well as the product presentation and pre-contractual and post-contractual mandatory information are checked. The legally compliant use of tracking tools, such as Google Analytics, is also examined. In addition, the check is repeated annually so that you as a customer can be confident that the specifications will be complied with permanently.

Why do you recognize EHI certified dealers?

In order for you to recognize at a glance that a successful certification has been carried out, online shops can place the EHI seal directly on their website. In addition, there is a database in which the certified retailers are listed. In the meantime, this database counts more than 600 well-known shops, whereby each certified online shop also receives authorization for the EMOTA seal. This European seal of approval ensures that the European standard, including all test criteria, is met. In order to offer you a high degree of security and user-friendliness, we have also set ourselves the goal of fulfilling these strict guidelines, so that you can continue to order satisfied and secure at noteboox.de in the future.

What are the advantages for you as a customer?

It should of course be emphasized that an online retailer certified by the EHI Institute must adhere to high guidelines in order to pass this test. This requires a customer-friendly and transparent handling of internal processes. As our customer, you benefit from this because we follow strict guidelines regarding our working methods, which is also reflected in our quality management. Thus we represent a modern philosophy and offer our customers the best possible way to fulfil their wishes. In addition, a complaint form is available to the customer via the EHI certificate, which is part of the neutral EHI complaint management.

What exactly is EHI complaint management?

If there are discrepancies between buyer and seller, you as a customer can contact EHI directly via the complaint form. EHI then acts as a neutral third party and tries to find a solution that is fair and unbureaucratic for both parties. This is not about formal rules and deadlocked processes, but about solving the conflict satisfactorily for both sides. Thus, problems can often be solved quickly, friendly and out of court.

Where can I find the complaint form?

If a problem cannot be solved directly by our customer service, you can make use of our complaint management. You can fill out the complaint form directly online. You can find it in our webshop. If you are on the start page, all you have to do is click on the EHI certificate. You will immediately be redirected to the test page. There you will find the button "Go to complaint form". Click on this button to go to the form to be filled out. However, if you have any problems, please contact our customer service first and foremost. In most cases, conflicts can be solved in a reasonable way in this way.

What test criteria must be observed by the dealer?

All basic requirements for the award of the EHI seal are listed in the criteria catalogue. A brief overview of the criteria includes, for example, the following areas. A transparent ordering process must be guaranteed. All our information obligations must be legally standardized. Likewise a respectable data protection practice must be present. Test orders are also placed by EHI to guarantee the maintenance of the standards. For those interested, a detailed list of the criteria can be found on the EHI website. You can also click on the seal linked in our shop and then click on the test criteria to get to the detailed list.

Why do you recognize EHI certified dealers?

In order for you to recognize at a glance that a successful certification has been carried out, online shops can place the EHI seal directly on their website. In addition, there is a database in which the certified retailers are listed. In the meantime, this database counts more than 600 well-known shops, whereby each certified online shop also receives authorization for the EMOTA seal. This European seal of approval ensures that the European standard, including all test criteria, is met. In order to offer you a high degree of security and user-friendliness, we have also set ourselves the goal of fulfilling these strict guidelines, so that you can continue to order satisfied and secure at noteboox.de in the future.

In cooperation with GS1 Germany, the EHI Retail Institute has created an additional solution that enables you to check the EHI seal yourself. This gives you the opportunity to check at any time whether the respective shop has really been certified. Each EHI certificate now contains an individual number (GTIN). As soon as you call up the certificate, it is automatically compared with a database and you are informed whether the number exists and whether the shop is the legal owner of the certificate.